Comments on: Social Media Can’t Save You If You Suck

By: Social Media Bartending | Kristy Bolsinger

Social Media Bartending | Kristy Bolsinger — Tue, 11 Aug 2009 16:53:26 +0000

[...] I don’t think he’s too far off base with that title actually. I’ve talked about customer service in social media before, but this time I’d like to talk in more [...]

By: CrisBetewsky

CrisBetewsky — Mon, 06 Jul 2009 19:29:49 +0000

It’s a pity that people don’t realize the importance of this information. Thanks for posing it.

By: This Week in Search 19/6/09 « The Gravytrain Blog - SEO, PPC, Web Design, Social Media & Marketing

Fri, 19 Jun 2009 16:20:45 +0000

[...] follow through when your customers hit your website, call centres, stores etc – then you need to get your ducks in a row. Excellent advice from Kristy on aligning your messaging across all touch [...]

By: Daily Digest for June 17th | A Blog by John A. Lee

Daily Digest for June 17th | A Blog by John A. Lee — Wed, 17 Jun 2009 06:06:43 +0000

[...] Social Media Can’t Save You If You Suck | Kristy Bolsinger — 8:33pm via [...]

By: Alex

Alex — Mon, 15 Jun 2009 19:53:10 +0000

This is a great article and shows that you cannot micro focus on your marketing efforts. There has to be a broad brush that uses all the tools available with the number one tool being “customer satisfaction” Without this no one cares if you Tweet or have a Facebook page or are Dugg by 1000s.

By: Matt Leonard

Matt Leonard — Mon, 15 Jun 2009 17:23:25 +0000

Exhibit A: Comcast Cares…Are you kidding me?

Kristy, you’ve said a mouthful. So basic, so obvious and so true.

By: Kristy Bolsinger

Kristy Bolsinger — Mon, 15 Jun 2009 16:03:12 +0000

Thanks for stopping by Steve! You sir “get it”

By: Steve Usher

Steve Usher — Mon, 15 Jun 2009 09:59:27 +0000

Hi Kirsty,

Great post, i think its important that businesses remember social medias intention…to deliver traffic to the phones and shop-front doors, where the real sale starts. Social media in all its various guises can and does play a huge role for many companies successes, but neglecting the human element is a bit like employing Saatchi & Saatchi to advertise chocolate fire guards.

By: Torrid & Social Media | How Big Brands Can Improve Their Social Media Efforts | zerbeTRON

Sun, 14 Jun 2009 00:09:30 +0000

[...] who use it WRONG. Very very wrong. My girl Kristy Bolsinger wrote an amazing blog about why Social Media Can’t Save You if You Suck. Great read, and it makes some very strong and valid points. Most importantly [...]

By: JaneRadriges

JaneRadriges — Sat, 13 Jun 2009 20:10:48 +0000

Hi, gr8 post thanks for posting. Information is useful!